Channel: Online Communication Skills Training Courses

Category: Education

Tags: comminication skills delevopment course freecomminication skills development coursecommunication skills development classescommunication skills development coursehow to improve communication skillscommunication skills development course freecomminication skills delevopment coursecommunication skills development course in bangalorecommunication skills delevopmentcommunication skills developmenthow to develop your communication skills

Description: For the entire communication skills development course for dealing with toxic people at work by communication coach Dan O'Connor, subscribe to this channel and go to danoconnortraining.com. Communication starter kit: danoconnortraining.com/site/what-to-do-before-the-course If you enjoy these clips from Dan's personal development course, go to danoconnortraining.com for more. In that moment between event and response, when we recognize something as a situation that can have significant consequences in our professional future. Those are the moments where before we speak, we want to stop and have something to reference in terms of, all right, who am I? Why am I here? What do I want? Because what most people do is when we are in a difficult situation or something, that's an emotionally charged situation. It's stressful for some reason. And stressful situations aren't bad. It just signals. Okay, this is going to call for me to dig a little bit deeper. When we find ourselves in those situations, most people think at that moment, OK, what do I want here? And what's in the brain starts to come out of the mouth? That's a huge mistake. Because during those moments when we are emotionally charged, we become drugged and start to think crazy things, and we start to think we are people that we are not. We all know what that's like when we are in our personal relationships when we find ourselves in a heated debate or a heated argument, or we are in an emotionally charged situation. It could be with a sister or a boyfriend or girlfriend or a spouse or a child. We say crazy things and they fly out of our mouth. And in that moment, they seem like the exact right thing to say. This is what I'm thinking. This is what you need to hear. I've always wanted to tell you this, and I'm telling it to you now. And then we have to then go later on and say, I apologize. I don't know what I was thinking. I don't know why I said that. And it's because we were drugged. We were crazy. We think crazy thoughts and we start thinking things like when we're, let's say, dealing with a difficult person, we think someone needs to teach you a lesson. And lucky for you, today is your lucky day. I am just the person to teach you that lesson. I can be nastier than you. I can be Ruder than you. I can show you. We start to think these thoughts or we start to think, I'm going to retreat and just not deal with this at all. But what we want to do is long before these situations happen, we want to create some tools, as I mentioned, to reference so that in the sliver in time between event and response, between what happens and how we respond to it or what we say, or if I sliver in time, we want to be able to stop and think, okay, who did I say I was? Who did I affirm that I was when I was sane and sober. Because when we are emotionally charged, we are neither one of those. But I remember that I wrote down, I'm a kind person. I'm a compassionate person. I wrote down who I am, and that's who I am anywhere everywhere. I wrote down why I'm here, not at work, but on the planet. I wrote down what I want, not out of my job, but out of my life. And it's when we do that, there's something truly mystical about when we write things down, about who we are and why we're here and what we want. They used to call people who wrote those things down, witches and Wizards, and they call what they wrote down spells because things magically come to pass and the universe conspires in our favor. When we take the time to write things down, that has power. I went off a little bit about that because I wanted to stress how important it is that you do go through that communication starter kit so that you have those materials. Having said that, by the way, the kit will teach you how to use them and how to develop them. But that's always going to be a core for any professional, because during those moments, you'll notice how some people the really polished communicators that we know, even when they're taken off guard, even when they don't know what's coming, they always seem to have just the right words where even if it's to stall for time, they are true to who they are. That is really difficult to do in stressful moments. And the only thing that can give us a chance at being true to who we are, regardless of the outcome, let's say, even if we're at work and we know, OK, what I'm about to say could cost me my job, but it's not going to cost me my dignity. It's not going to cost me my self love, because I'm going to remember who I am in this moment. And when the substance of who we are is clear, the form of our message takes shape more naturally because many times we're struggling to find the words, we're struggling to find the words.